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Senin, 19 Maret 2012

[X848.Ebook] Fee Download Shamanism: Awaken and Develop the Shamanic Force Within (Hay House Basics), by Christa Mackinnon

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Shamanism is the oldest and most enduring spiritual wisdom tradition, and is playing a major part in the psycho-spiritual awakening and movement we see now all across the globe. In today’s disconnected, fragmented world, shamanism has the power to offer us the connection and wholeness we so need.

In this book, Christa Mackinnon introduces the reader to a range of shamanic tools and approaches – including ceremony, trance journeying, vision quests, nature work, drumming, dancing, and lucid dreaming – to help readers heal, expand their consciousness, and reach their highest potential. This highly practical and straightforward manual demonstrates how to:

·         build an altar
·         conduct small ceremonies
·         connect with spirit helpers
·         carry out ancestral work
… and much more !

Through these practices, readers will learn how to come back to their roots, put soul and spirit at the heart of their existence, and develop authentic vision, purpose and meaning in life.

Sales Rank: #1224644 in Books
Published on: 2016-05-03
Released on: 2016-05-03
Original language: English
Number of items: 1
Dimensions: 8.00" h x .60" w x 5.25" l, .0 pounds
Binding: Paperback
240 pages

About the Author
Christa Mackinnon is a psychologist, family counsellor and clinical hypnotherapist, whose life was transformed by her discovery of shamanism. After training with numerous well-respected shamanic teachers, Christa now runs groups and workshops combining contemporary psychology and therapy with psycho-spiritual shamanic work. She is the author of Shamanism and Spirituality in Therapeutic Practice. www.christamackinnon.com

Most helpful customer reviews

0 of 0 people found the following review helpful.
As far as I'm concerned, this book is a masterpiece! An absolute MUST to read, to own and to utilise on a daily basis.
By Jo-Seraphina
What I love about this second book of Christa Mackinnon’s, is how she has taken an incredibly deep, complex and long-practised subject: Shamanism and has translated it into a piece of writing that is clear, concise and easy to read and understand, even for those who are completely new to the subject matter. I loved her first book: ‘Shamanism and Spirituality in Therapeutic Practice’, however, this one comes at it from a very different perspective: that of incorporating some of the shamanic practices into one’s everyday life.
It is not about how to become a shaman, as that is a lifetime’s work and very specific and does not fit the western world (apart from a very few people), rather it is about how to use some of the ‘tools’ and ‘ways’ of the shaman to enable a deeper, richer, more spiritual way of life; how to understand oneself better, and more; how to encourage self healing and inner strength; how to find the support and guidance of power animals and spirit guides; how to ‘let go’ of those things we cling to, once we recognise the harm they can do us; how to bring in new ways of ‘seeing’ things and so on. It’s all there in this book. In some ways it’s a little like a recipe book: firstly, Christa notes what you are aiming to achieve; she then gives you examples (for clarity) and the method to achieve it and finally there is the outcome and any little ‘pitfalls’ that may arise along the way and how to deal with them.
This is no mean task. To have written on a subject that could fill volumes, condense it right down into simplistic, meaningful and understandable chapters, with easy instructions on how to go about the various techniques and practices, is an absolute art in itself. As far as I’m concerned, this book is a masterpiece! An absolute MUST to read, to own and to utilise on a daily basis.

0 of 0 people found the following review helpful.
Awaken and Develop the Shamanic Force Within" is the perfect guidebook for those taking their first steps into the ...
By Matthew J. Pallamary
In her follow up to the well received and informative "Shamanism and Spirituality in Therapeutic Practice" Christa Mackinnon takes a step back to the basics of shamanism in "Shamanism: Awaken and Develop the Shamanic Force Within".

In this "new age" of spirituality, it is challenging to find a trustworthy guide amidst a plethora of confusing misinformation, pseudo-healers, and self-appointed gurus who are all anxious to lead you down their own "primrose paths" that often lead seekers off into the weeds.

Any wise seeker, particularly one who wants to explore the vast inner and outer realms of expanded consciousness, needs a guide they can trust. Christa Mackinnon stands out as one of them and "Shamanism: Awaken and Develop the Shamanic Force Within" is the perfect guidebook for those taking their first steps into the great mystery that waits for us all.

Matthew J. Pallamary -- author of "Land Without Evil" and "Spirit Matters"

0 of 0 people found the following review helpful.
I LOVE it!
By Joanna Kossak-Cox
I LOVE it!! For me this is the best book on Shamanism and I have been involved in shamanism for over 25 years. It is so clear and so very well written! I think it is the best book on the introduction to Shamanism.The Spirit dwells within. What a great present for those interested in shamanism or many who will be as a result of this lovely book! I will be ordering it for many of my friends who are interested in the subject but do not know where to start. The book contains very practical 'how to" : build an altar and create a sacred space, create ceremonies, contact with power animals, ancestors and a lot more. I have just received a new copy in the post for my daughter Chrisitine - she is young but has already made big strides on her medicine wheel and I know that she will love Christa Mackinnon's book.

See all 4 customer reviews...

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Minggu, 18 Maret 2012

[X813.Ebook] Fee Download Performance Dashboards: Measuring, Monitoring, and Managing Your Business, by Wayne W. Eckerson

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Tips, techniques, and trends on how to use dashboard technology to optimize business performance

Business performance management is a hot new management discipline that delivers tremendous value when supported by information technology. Through case studies and industry research, this book shows how leading companies are using performance dashboards to execute strategy, optimize business processes, and improve performance.

Wayne W. Eckerson (Hingham, MA) is the Director of Research for The Data Warehousing Institute (TDWI), the leading association of business intelligence and data warehousing professionals worldwide that provide high-quality, in-depth education, training, and research. He is a columnist for SearchCIO.com, DM Review, Application Development Trends, the Business Intelligence Journal, and TDWI Case Studies & Solution.

Sales Rank: #973802 in Books
Published on: 2005-10-14
Original language: English
Number of items: 1
Dimensions: 6.36" h x 1.18" w x 9.06" l, 1.24 pounds
Binding: Hardcover
320 pages

From the Inside Flap
Performance dashboards are rapidly becoming the preferred way that business professionals view and analyze information about the performance of their business and the activities they manage. In a nutshell, performance dashboards let busy executives, managers, and staff view the performance of key business metrics at a glance and then move swiftly through successive layers of actionable information in a carefully guided manner, so they get the insight they need to solve problems quickly, efficiently, and effectively. By helping business people keep a pulse on their business and chart progress towards meeting strategic and tactical objectives, performance dashboards are becoming powerful agents of organizational change.

In Performance Dashboards, author Wayne Eckerson shows how performance dashboards focus business people on the right things to do and doing things right. As Director of Research and Services for The Data Warehousing Institute, a worldwide association of business intelligence professionals, Eckerson interviewed dozens of organizations that have built various types of performance dashboards in different industries and lines of business. His practical insights provide a road map to help you turbo-charge performance–management initiatives with dashboard technology to optimize performance and accelerate results.

Performance Dashboards addresses common questions that business professionals ask about performance dashboards, such as: What's the difference between dashboards and scorecards? How do I design performance dashboards to handle operational, tactical, and strategic processes? How do I create effective KPIs that drive organizational change and display them in an optimal fashion? Do I build performance dashboards from the top down or bottom up? What political obstacles will I encounter when launching a performance dashboard project and how do I overcome them?

Performance Dashboards clears up much of the confusion and answers your most critical questions. It starts by laying a conceptual foundation, showing how performance dashboards:

Fit into the larger context of business performance management (BPM), an emerging discipline for linking strategy and performance
Represent the "new face" of business intelligence (BI), harnessing reporting and analysis software to unleash the power of information to all types of business users
Do everything in threes: three types of performance dashboards (i.e., operational, tactical, and strategic) each contain three types of applications (i.e., monitoring, analysis, and management) and three layers of information (i.e., graphical, multidimensional, and transactional)

Moving from concept to reality, Performance Dashboards showcases each type of performance dashboard using a real-world example from Quicken Loans, International Truck and Engine Corporation, and Hewlett–Packard. These and other case studies show you how to build performance dashboards and what benefits they offer. Finally, Performance Dashboards synthesizes the tips and techniques from these case studies and leading practitioners in the field, showing you how to:

Evaluate your company's organizational and technical readiness to undertake a successful performance dashboard project
Create effective KPIs that change organizational behavior and improve performance
Design powerful dashboard screens that communicate relevant facts quickly and concisely
Integrate existing performance dashboards and metrics using a top-down or bottom-up approach
Align business and technical teams to deliver a scalable and sustainable solution
Evangelize a performance dashboard solution and ensure end-user adoption

Whether you are an executive looking to learn more about dashboards or scorecards, an IT professional needing to better understand how to implement dashboards, or a college student preparing for a career armed with the most cutting-edge thinking about how to improve organizational performance, Performance Dashboards is for you.

From the Back Cover
Praise for Performance Dashboards

"The best way that executives can drive their business today is through an interactive dashboard that contains both historic and forward-looking measures. Eckerson's book, with its practical advice, is essential reading for anyone moving forward with a dashboard initiative. Even if you are not yet ready to make the move, it is fascinating to read his insights into how some of the industry's smartest competitors keep their finger on the pulse of their business."
—Craig Schiff, President and CEO, BPM Partners, Inc.

"Wayne Eckerson, in his new book on performance dashboards, has defined what business intelligence really is in a practical and prescriptive manner. His book serves anyone who is looking to understand this complex subject and especially provides value to leaders looking to apply business intelligence at their firm. Wayne defines the subject, explains the methodology, and provides the reader with the incentive to take on this challenging effort."
—Irving H. Tyler, Vice President, Information Services and Chief Information Officer, Quaker Chemical Corporation

"The time is right for a definitive guide to building, managing, and sustaining dashboard and scorecard solutions, and this book fits the bill. As a key ingredient in business performance management, dashboards make it easier to monitor the execution of business strategies and plans, and deliver insight and information to workers across the enterprise. This book is a must-read for business leaders and would-be chief performance officers who want to learn about the tools and techniques needed to harness information and optimize performance."
—Godfrey Sullivan, President and Chief Executive Officer, Hyperion Solutions Corporation

"This book explains what dashboards are, where they can be used, and why they are important to measuring and managing performance. Wayne uses his deep knowledge of the BI market and examples from leading practitioners to show how any organization can use performance dashboards to achieve a competitive advantage."
—Mark Smith, CEO and Senior Vice President of Research, Ventana Research

"Performance dashboards are essential to business success. This book provides a complete and thorough overview of performance dashboards for both business users and IT staff who want to be successful in managing the performance of their business."
—Colin White, founder, BI Research

About the Author
WAYNE W. ECKERSON is the Director of Research and Services for The Data Warehousing Institute (TDWI), a worldwide association of business intelligence and data warehousing professionals that provides education, training, certification, and research. Eckerson has seventeen years of industry experience, most of which has been spent covering business–intelligence issues and technologies. Eckerson is the author of many in-depths reports, a columnist for several business and technology magazines, and a noted speaker and consultant in the business intelligence industry. He can be reached at weckerson@tdwi.org.

Most helpful customer reviews

43 of 51 people found the following review helpful.
5 stars +! Must have if you're in Performance Management as IT or Management Consultant
By Marcel Chiranov
I'm PMP (Project Management Professional), active in Performance Management for the last 6 years. My IT knowledge is about the average, I'm very confident in design sophisticated Excel files to sort and analyze Performance data. This is a type of book I was looking for a while! Help me to understand the IT side of managing Performance Management data. It is not an IT book, this means even non IT educated readers, like myself, can highly benefit of it.

I strongly reccomend this book to a variety of professionals for different reasons:
* to not so experienced Managers and Project Managers: it gives a great overview of how is possible to integrate IT in business/projects in order to take fully advantage of using accurate data, benefit actionable information, be results oriented. Also it shows how is possible to succesfully manage design and implement a Performance Dashboard project, and use it to empower people, stay on target, understand the big picture. This is an excellent start to understand how to deal with IT projects, and how to smartly use IT in taking right time decisions.
* to experienced Managers and Project Managers: a superb view of how to communicate better with IT, speak same language and design results oriented applications. The author presents very well how is possible try to balance and to compromise (and hopefully succeed!) the IT need of planning, and clear specifications, and management desire to have the final product in place over the night. Strongly hope the managers will better understand this process and they will learn it is worth while spend some more time with planning and testing, instead of waisting 10 times more later, in desperate attempts to catch up with changes, running around the clock and making last time improvements.
* for IT professionals: it might be a back on earth lesson. In a lot of companies IT is a tool to reach business objectives and not the ultimate goal. The people wich are not so IT skilled might be good some other places, and is nice they are like this. If IT experts will spend some more time with them, they finally might understand how can use IT applications in their advantage.

I will keep it as a future refference when I'll be in the position to design performance measurement databases, customize reports, plan data analyzis, join teams with IT experts. Thank you Wayne, this really helped me!

25 of 28 people found the following review helpful.
Quo vadis?
By Robert Morris
For purposes of discussion, pretend that your organization is a vehicle within which you and your associates travel en route to a series of destinations; for example, various stages of progressively improved operational efficiency and progressively increased profitability. One key question arises: How well is your vehicle performing?

The three "dashboards" (i.e. operational, tactical, and strategic) that Wayne Eckerson offers in this volume can help to answer that question. "The monitoring application conveys critical information at a glance using timely and relevant data, usually with graphical elements; the analysis application lets users analyze and explore performance data across multiple dimensions and at different levels of detail to get at the root cause of problems and issues; the management application fosters communication among executives, managers, and staff and gives executives continuous feedback across a range of critical activities, enabling them to `steer' their organizations in the right direction."

The ultimate success of the cohesive, comprehensive, and cost-effective system which Eckerson discusses in this book depends on several factors: sufficient leadership and resources at all levels of implementation, correct and consistent application of the right metrics, a compelling graphical user interface, and contingency planning which ensures user adoption while driving the organizational changes.

I especially appreciate Eckerson's provision of three mini case studies that illustrate how -- in real-world situations - the three performance "dashboards" can achieve the desired objectives. Specifically, those that are operational (Quicken Loans, Inc., pages 127-141), those which are tactical (International Truck and Engine Corp., pages 143-158), and those which are strategic (Hewlett Packard Co., pages 159-177). I also appreciate the material provided in Part Three (Critical Success Factors: Tips from the Trenches) as Eckerson correlates various multilayered applications built on business intelligence and data integration infrastructure that enables any organization (regardless of size or nature) to measure, monitor, and manage business performance more effectively.

All executives recognize the importance of accurate and consistent measurement of what really matters. Obviously, the "what" varies (sometimes significantly) from one organization to another. In my opinion, the three performance "dashboards" that Eckerson recommends can be of substantial benefit, whatever the given "what" may be but if - and only if - the aforementioned success factors are present. To repeat, they are: sufficient leadership and resources at all levels of implementation, correct and consistent application of the right metrics, a compelling graphical user interface, and contingency planning which ensures user adoption while driving the organizational changes.

This book is by no means an "easy read" but it will generously reward those who absorb and digest its material with appropriate care. Then what? He fully understands how difficult it is to ensure adoption by others, and, to manage performance effectively throughout the given enterprise. In the final chapter, Eckerson notes that performance dashboards can easily backfire and cause performance to decline or stall instead of climb. He then identifies what he characterizes as eight cardinal sins " that can turn a performance dashboard into a performance quagmire." How to avoid them? Eckerson offers nine strategies to ensure adoption and eight strategies to manage performance.

I highly recommend this brilliant book as well as Dean Spitzer's Transforming Performance Measurement. Both are eminently worthy of thoughtful and rigorous consideration. However, that said, I also offer a caveat expressed by Peter Drucker in 1963: "There is surely nothing quite so useless as doing with great efficiency what should not be done at all." Invoking again the "vehicle" metaphor introduced in the first paragraph of this brief commentary, I presume to suggest that if you and your companions don't know where you are going, "any road will get you there."

9 of 9 people found the following review helpful.
How to use information to energize your goals and strategy.
By Craig Matteson
Modern corporations collect vast amounts of data. Unfortunately, they too often mistake having massive amounts of data for having useful and actionable information. They are not the same thing. Even when a company knows how to transform data into usable information, there are still steps left to take that that information and make it accessible and usable throughout the organization in a manageable and coordinated way.

Wayne Eckerson explains how to use performance dashboards to display information on screens that help people do their job, understand where they are against the company's strategic objectives and goals, and give them the ability to drill down into the data as required by their job. These screens should be designed to be simple to read and understand (he says they should be designed with for a 12 year old), but empowering for their users.

There are three broad types of performance dashboards: Operational, Tactical, and Strategic. These must be handled differently, and I think the author does a great job in explaining how you should implement these. Each type gets a case study of a company that shows the reasons and methods for the implementation.

This book is for more for technical types, but it should also be looked at by the business types involved with driving and supporting such an initiative. I also appreciated Eckerson's emphasis on the a thaw between the usual tensions between the IT and Business teams.

A helpful and useful book.

Reviewed by Craig Matteson, Ann Arbor, MI

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Kamis, 15 Maret 2012

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9.5 x 8 x 1.5 Inches

Sales Rank: #4695314 in Books
Published on: 2009-11-15
Original language: French
Dimensions: 9.50" h x 8.00" w x 1.50" l, 3.35 pounds
Binding: Hardcover
383 pages

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[V304.Ebook] Ebook Worship and Mission After Christendom, by Alan Kreider

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Today, as Christendom weakens, worship and mission are poised to reunite after centuries of separation. But this requires the church to rethink both mission and worship. In post-Christendom mission, God is the main actor and God calls all Christians to participate. In post-Christendom worship, the church tells and celebrates the story of God, enabling members to live in hope and attract outsiders to its many tables of hospitality.

In this passionate and thoughtful study, Alan Kreider and Eleanor Kreider draw upon missiology, liturgiology, biblical studies, church history, and the vast experience of today's global Christian church-to say nothing of their long tenure as teachers and writers in contemporary England and the United States. Academically responsible but also practical and accessible, Worship and Mission After Christendom is a much-needed guide for people who take seriously God's call to be the church in a world where institutional religion is no longer taken for granted.

Sales Rank: #976932 in Books
Published on: 2011-01-15
Original language: English
Number of items: 1
Dimensions: 9.02" h x .69" w x 5.98" l, 1.17 pounds
Binding: Paperback
322 pages

Review
In the long period of Christendom, worship and mission were largely separated, driven apart to the detriment of the Church's life and witness. As Christendom weakens there is fresh hope that they can be integrated anew, but this will involve us in rethinking our understanding of both mission and worship. Mission, in post-Christendom, is emerging as God's own mission, in which God is the main actor and in which God calls all Christians to participate. And worship, which ascribes worth to God, becomes narrative-based: it tells the story of God, celebrates God's work past and present, in order to enable Christians to live in hope as players in God's story. --Alan Kreider and Eleanor Kreider

About the Author
Alan Kreider is Professor of Church History and Mission at Associated Mennonite Biblical Seminary, Indiana,USA. Eleanor Kreider teaches on Worship and Mission at Associated Mennonite Biblical Seminary,Indiana USA.

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3 of 3 people found the following review helpful.
A resource for both the study and practice of worship and mission
By Joshua Brockway
At the dawn of the middle ages Pope Gregory the Great began the systematic reforms of the crumbled western Roman empire. Part of his project included the unification of ritual practice from Rome to the western edge of the continent. These liturgical reforms aimed to unite Christendom in a common mode of worship. Though liturgists speak of this time as the codification of liturgical texts, it was also a landmark historical moment in which the pope recognized the importance of shared practice. In other words the citizens of the empire would not just be Christian in name but would identify one another as companions in a shared practice.

In our time this political usage of the church's worship seems Machiavellian, especially at the dawn of Post-Christendom. For those traditions of the Radical Reformation which are most at home in the age Post Christendom, such a perspective on the formation of persons through ritual practice is suspect. For many in the Anabaptist stream of Christianity our theology, most notably our ecclesiology, often has little room for liturgical awareness. Instead ethics or mission are results of a cognitive system. We simply do what we believe. But where do these beliefs emerge? How do we know that our way of life is actually distinct from that of the surrounding world?

The Kreider's have finally opened the door to answer and understand these questions as uniquely liturgical. Without heading down the road of Pope Gregory's liturgy, Alan and Eleanor reveal how our time of worship in the presence of a transforming God shape us and send us out into the missio dei- the mission of God's reconciling love in the world.

This is no small undertaking. Not only do the Kreider's address the cultural and ecclesial shifts of 21st century Post-Christendom, they describe the fields of missiology and liturgical history. It is a task they accomplish with attentive skills throughout the book. Not only does their research emerge clearly in their prose and bibliography but their ability to synthesize these often insular disciplines.

Joshua Brockway
Director of Spiritual Life and Discipleship, Church of the Brethren

0 of 0 people found the following review helpful.
Good book
By John 3
The book started off really well but at the end seemed very repetitive. Could have been about 3 less chapters.

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Minggu, 11 Maret 2012

[N197.Ebook] Free Ebook Derm Notes: Dermatology Clinical Pocket Guide (Davis's Notes), by Benjamin Barankin, Anatoli Freiman

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Rely on this Davis’s Notes title to put the most clinical pertinent information at your fingertips. Packed with full-color photographs and illustrations, it covers the diagnosis and treatment of more than 100 of most common and serious skins disorders that you are likely to encounter in practice.

Sales Rank: #169635 in Books
Brand: Barankin, Benjamin, M.D./ Freiman, Anatoli
Published on: 2006-05-01
Original language: English
Number of items: 1
Dimensions: 6.00" h x 1.25" w x 3.00" l, .35 pounds
Binding: Spiral-bound
204 pages

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13 of 15 people found the following review helpful.
The Essential Dermatology Companion
By DJE
Drs. Barankin and Freiman's book is an invaluable educational tool for trainees and general physicians to have when confronted with patients who have skin disorders. It provides the basics and also information on 99% of the cutaneous disorders one will encounter in the clinic and on the wards. They competently review a host of disorders and treatment options, letting the reader know what is most likely and how to approach it. No trainee should be without this book. The authors are at the forefront of dermatologic education and one anticipates more useful tomes from them in future.

6 of 6 people found the following review helpful.
A Great Resource
By Devon Vlasyk
This is a great pocketbook for anyone who is learning dermatology. Not only is it full of helpful visuals, but it is concise, small, and very user-friendly.

11 of 13 people found the following review helpful.
Very helpful, easy to use!!
By Bruce A. Wing
Derm notes is a concise reference that quickly defines each condition, gives etiology and prevalence within patient populations, and presents treatment options. It also contains images that are excellent for recognizing conditions as they present in the clinic.

I am currently on my Pediatrics rotation and have referred to Derm Notes frequently to confirm diagnoses and consult treament plans. It can't replace a large derm atlas, but that isn't its function. This book does what it's designed to do, provide a fast and accurate clinical reference for students and providers.

This book can take a lot of abuse. The plastic pages are tear-proof and can be written on and wiped off. Mine has seen heavy use without a mark or rip to show for it. This book is money well-spent.

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Jumat, 09 Maret 2012

[N401.Ebook] Ebook Free A Web for Everyone: Designing Accessible User Experiences, by Sarah Horton, Whitney Quesenbery

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If you are in charge of the user experience, development, or strategy for a web site, A Web for Everyone will help you make your site accessible without sacrificing design or innovation. Rooted in universal design principles, this book provides solutions: practical advice and examples of how to create sites that everyone can use.

Sales Rank: #645216 in Books
Published on: 2014-01-16
Number of items: 1
Binding: Paperback
288 pages

Review
I've been waiting for this book the book that changes the discussion from "How do I meet accessibility requirements," to thinking of accessibility as a driver for innovation and excellent user experience design. --Dana Chisnell, co-author of Handbook of Usability Testing

Accessibility isn't just about providing a great experience for the disabled it's what will enable you to connect with all your users, regardless of which device they use to go online. --Karen McGrane, author of Content Strategy for Mobile

Do yourself a favor and read it. By the time you re done, you ll understand that accessibility isn t something you tack on to a good design—it is good design. --Steve Krug, author of Don't Make Me Think: A Common Sense Approach to Web Usability

Accessibility isn't just about providing a great experience for the disabled it's what will enable you to connect with all your users, regardless of which device they use to go online. --Karen McGrane, author of Content Strategy for Mobile

Do yourself a favor and read it. By the time you re done, you ll understand that accessibility isn t something you tack on to a good design—it is good design. --Steve Krug, author of Don't Make Me Think: A Common Sense Approach to Web Usability

Accessibility isn't just about providing a great experience for the disabled it's what will enable you to connect with all your users, regardless of which device they use to go online. --Karen McGrane, author of Content Strategy for Mobile

Do yourself a favor and read it. By the time you re done, you ll understand that accessibility isn t something you tack on to a good design—it is good design. --Steve Krug, author of Don't Make Me Think: A Common Sense Approach to Web Usability

About the Author
Sarah Horton is a consultant for strategic planning for websites and web applications. She also does accessibility and usability reviews. Sarah started her career in interaction design in 1991 at the Yale Center for Advanced Instructional Media, creating award-winning interactive instructional software. She was an instructional technologist at Dartmouth College for 11 years before becoming director of web strategy and design. As director, she was responsible for planning and developing Dartmouth's digital environment, and she led a team of user-experience professionals responsible for web and media design, development, and production. More recently, Sarah was Web Strategy Project Lead at Harvard University, responsible for strategy and user experience design for the Harvard Web Publishing Initiative. Sarah is currently Director of Accessible User Experience and Design with The Paciello Group. Sarah is co-author with Patrick Lynch of Web Style Guide, now in its third edition and translated into at least eight languages. She also wrote Web Teaching Guide, which in 2000 won the American Association of Publishers award for best book in computer science. Her third book, Access by Design, combines the disciplines of universal design, accessibility, and usability into guidelines for designing websites that are universally usable.

Whitney Quesenbery is a user researcher, user experience practitioner, and usability expert with a passion for clear communication. She has been in the field for too many years, working with organizations from The Open University to the National Cancer Institute. She enjoys learning about people around the world and using those insights to design products where people matter. Before a little beige computer seduced her into software, usability, and interface design, she was a lighting designer in the theater. Like every other element of the production, lighting has to help tell the story. The scenery, lighting, costumes, direction and acting all have to work together tell the same story. She learned a lot about the craft of storytelling from watching hours of rehearsals. Whitney has served as president of the Usability Professionals' Association (UPA), on the boards of the Center for Plain Language and UXnet, and as a manager of the Society for Technical Communication (STC) Usability and User Experience Community. As a member of two U.S. government advisory committees, she is working to update accessibility requirements and to improve the usability and accessibility of voting systems for U.S. elections. Whitney is a frequent author and presenter in industry events and is a contributor to UXmatters.com. Her first publication on storytelling was a book chapter on "Storytelling and Narrative" in The Personas Lifecycle, by John Pruitt and Tamara Adlin. She's also proud that her chapter "Dimensions of Usability" in Content and Complexity turns up on so many course reading lists. You can find Whitney on Twitter @whitneyq.

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4 of 4 people found the following review helpful.
At last: the book we need now on accessibility
By C. Jarrett
Some dozen years ago, I had a conversation with a web developer that went like this:

Him:"Our web site meets WCAG triple A"
Me:"But do you know whether people with disabilities can use it?"

Of course, he was right to be proud of his achievement. The WCAG guidelines, published by the Web Accessibility Initiative (WAI) of the W3C consortium, are "a single shared standard for web content accessibility". It's important to meet them.

But I was also right. The purpose of the guidelines, and of all accessibility initiatives, is to create things that people with disabilities can use. For example: my father. His sight is no longer good enough for him to be able to drive, so now grocery shopping happens online. He struggles to read anything on paper, but the web means he can continue his historical research.

Up to now, there were books and resources about making things work for people with disabilities, and there was WCAG. But there were lots of gaps between them.

Sarah Horton and Whitney Quesenbery have magnificently filled those gaps with this book. I'm going to declare an interest: they shared an early draft with me. At that stage, their intention was clear and what I wanted. But I hope they won't mind if I reveal that the draft I saw was best described as a muddle. I cheered them on - but between you and me, I wondered if they'd manage to deliver.

Well, they certainly did. A remarkably short time later, I got back my copy. Wow! This was the book that I wanted them to write. It's clear, it's engaging, it's practical. It's about making things work for people with disabilities. And it explains how what we need to do relates to the WCAG standard.

Buy it, read it, use it.

4 of 4 people found the following review helpful.
Great foundation for educating new and experienced Accessibility Specialists, UX Designers, and Web Developers
By My Opinion
This book is well organized and written in “plain language”. It’s a great read for both beginner and experienced accessibility, UX, and web development professionals.

The book takes a unique user-centered design approach to explaining web accessibility through a series of “personas” (characterizations explaining how users with different abilities approach using the web). Each chapter also includes a mapping of the chapter’s Accessible User Experience (UX) principles to the relevant WCAG 2.0 web accessibility principles (POUR) and requirements.

The personas and examples included in this book help to tell the story of why web accessibility is so important in the daily lives of many people. Moreover, the personas go beyond "traditional" examples of people with disabilities (e.g., a blind user using a screen reader to access a web page or a deaf user who requires closed captions for multimedia content). The “Lea” persona, for instance, breathes life into the “invisible” disability of fibromyalgia and explains how important keyboard accessibility is in reducing Lea’s fatigue in the workplace.

5 of 6 people found the following review helpful.
Making Accessibility Accessible for designers, programmers and testers
By Michael Larsen
When I started working at my current company, I came in right at a time when we were working on a large Accessibility project. For those not familiar with the term Accessibility, it’s the variety of standards, tools, and devices that collectively allow for individuals with disabilities to get access to the information, either on their systems or on the web, and interact with it as seamlessly as everyday users that do not have disabilities.

There are several standards that can be referenced and used as starting points for understanding accessibility, and a variety of tools, both free and commercial, exist to help the programmer and tester address accessibility issues, create fixes, and test them to see if they work as intended. Over the past year, Accessibility has become a focal point of my testing practice, one I didn’t spend much time thinking about or doing prior to working here.

While it’s important to understand accessibility, it would be even better if more people were to give thought to accessibility and testing for accessibility in their design decisions, and early in the process make the case that Accessibility to all users (or as many as possible) is an important part of our mission as product owner, creators, designers and testers. Sarah Horton and Whitney Quesenbery approach this challenge and this mission with their book “A Web For Everyone”. More than just ways to code and test for accessibility, this book attempts to help anyone who creates software applications to develop the understanding and the empathy necessary to make design decisions that truly help to make "A Web for Everyone" possible.

So how do Horton and Quesenbery score on this front?

Chapter 1 lays out the case for why we all should consider creating A Web for Everyone, and using the “Principles of Inclusive Design” (POUR) at the outset. Inclusive design can be seen as the cross section of good design, usability and accessibility. The Web Content Accessibility Guidelines (WCAG) 2.0 standard is introduced, which encompasses various accessibility standards in use in the U.S., the U.K., the European Union, etc. Pour uses seven principles for helping design products that work for the widest range of abilities. Equitable, Flexible, Simple, Intuitive, Perceptible, Tolerant and Considerate of Space and Effort make up the core of POUR. This chapter also focuses on Design Thinking, which emphasizes understanding the human needs first, rather than letting the technology dictate the scope or direction. Combining WCAG, POUR, universal design, and design thinking, starting with the user experience, we can make great strides in designing sites and applications that allow for the greatest possibility of use by a broad variety of users and ability levels.

Chapter 2 introduces us to the idea of People First Design by introducing us to eight different people. To those unfamiliar with the idea of “personas”, this is a great introduction, and a really nice modeling of the idea. Rather than make eight abstract personas, the book outlines eight people in quite specific detail; their physical and cognitive abilities, their skill with technology and understanding/knowledge, and attitudes (motivation, emotions & determination) are fleshed out so that we can relate to them, as well as their unique challenges and abilities/disabilities. By having so much detail, we can empathize with them as though we actually know them. Personal interjection here; even with this level of detail, personas are, by necessity, incomplete. They are stand-in’s for real people. While we will have to “fill in the blanks” for a fair number of things, the more complete a persona we can make and identify with, the more likely we will be able to consider their interaction and design for them to be effective.

Chapter 3 sets the stage for the idea of “Clear Purpose”. Clear Purpose starts with understanding our audience, putting “Accessibility First” to ensure that the broadest group of people can use the product effectively. Emphasis on universal design and equivalent use are more desirable than accommodation, since accommodation usually makes for a less fulfilling experience.

Chapter 4 focuses on Solid Structure. An emphasis is placed on the various markup and presentation options including the options associated with HTML, HTML5 and WAI-ARIA, separating the content from the presentation (yes, CSS is useful for accessibility as well as for eye candy) and optimizing content to be organized in a way that screen readers and assistive technologies can get to the the most important content first. Most important, sites with well defined structure help to remove barriers, and give users confidence they can find what they need when they use a site or an application.

Chapter 5 covers Easy Interaction. By focusing ion making interactions easy for those with disabilities, we go a long way in developing a product that is easier to interact with for everyone. Focusing on keyboard interactions, having codes in both HTML and CSS that leverage assistive technologies to provide more details or outline areas where the keyboard has focus, or to speak to the user where the keyboard focus currently is. Easy interaction enables users to control the interface, with large enough controls. It avoids taking unexpected actions for users that they can do on their own. Easy interaction also includes both preventing and handling errors in an accessible way.

Chapter 6 is all about orientation and navigation, or as the book puts it, “Helpful Wayfinding”. This consists of being consistent with design elements, mapping items similarly on pages so that the look and feel remains consistent, differentiating where it really makes sense to differentiate, and include information as to where a user actually was in the site (think of the bread crumb trail we often take for granted). ARIA roles work with HTML and HTML5 tags to help define where on the page the user is to that assistive technology can reference those rage and provide meaningful alerts and signposts. It also gives some good suggestions as to how to pattern links and navigation items, such as using action words as links, presenting links in an obvious and consistent way, including images as clickable elements, keeping the navigation process simple, and resisting the temptation to bury content in layers of submenus.

Chapter 7 focuses on Clean Presentation, or placing a focus on the visual layout, images and fonts for easy perception. To get the best effect from this, though, Clean Presentation looks to take into consideration a variety of visual disabilities, as well as allowing users the ability to customize the look and feel, using native browser options or physical controls in the site or app itself (think of the font enlarging/shrinking of a Kindle eBook as an example). Stylesheets can help considerably in this regard, and can allows the visuals to me modified both at the user preference level and at the device level (laptop, vs. tablet. vs. phone). Making a contrast between the text and background, font size, style, weight, and spacing, as well as the contrast for images can also help make a site more usable.

Chapter 8 gets to the heart of the matter regarding “Plain Language” Not to be confused with “summing down” content, but writing to the intended audience with words and terms they will understand. Plain language also helps drive content presentation. Clear headings, columns to break up text, small paragraphs, bullet points and use of bolding, italics and links. In general, make it a point to read your site regularly, and incorporate your personals to see what they would think of your presentation.

Chapter 9 covers Accessible Media. Much of what we post requires visual cues. Images and audio/video are the most obvious, and there are differing challenges depending on the individual and the disability. For sighted users, image rich sites can be little more that large blank canvases with a few words here and there. Audio files cannot easily be consumed by those who cannot hear. This is where aspects like alt tags for image, closed captioning for video files, transcripts for audio files, and other ways to describe the content on the page will goa long way towards letting more people get involved with the content.

Chapter 10 brings us to Universal Usability, or put in a different way, a focus on a great user experience for all can go a long way towards helping incorporate many accessibility ideas for everyone. Technology should not have to be fought with to get a job done, or to accomplish a goal. Well designed sites and apps anticipate user interaction, and help guide them to their completion, without requiring a lot of redirection or memorizing of options to get a task completed. A popular phrase is “Don’t make me think!” the site or app should allow the user to focus on their goal, not trying to figure out how the site or app needs to have them achieve it.

Chapter 11, In Practice, looks to unify the concepts in the book into a holistic approach. More than just using the techniques described, the organization as a whole needs to buy into the value of accessibility as a lifestyle and a core business goal. Start by evaluating your current site and seeing where you re doing well and where changes would be valuable. Determine what training, skills, people power and infrastructure will help you get from A to B. Also, while personas are a great heuristic, they do not take the place of flesh and blood people dealing with the various disabilities we want to help make our software accessible to. Look to interact with and develop relationships with real people who can give a much clearer understanding of the challenges, so that you can come up with better solutions.

Chapter 12 considers The Future, and what A Web for Everyone might look like. Overall goals include a web that is ubiquitous, where accessibility is part of design from the ground up. Another goal is flexibility as a first principle of design. Our interaction should be invisible, or at least stay out of our way as much as possible. Methods in which we will get to that place will involve being more inclusive and diverse in our understanding of who uses our products, and how they use them. We’ll need to make accessibility part of the way we think, not as an afterthought after we’ve done everything else.

The book ends with three appendices. Appendix A is a brief listing of all the principled discussed in each chapter, and would make for an excellent starting point for any story workshop or test design session. This is a great set of “What if?” questions for software testers. Appendix B is a summary of the WCAG 2.0 standard and how the various sections map to the chapters of the book. IF you want to get into the nitty-gritty details of the spec, or get access to other links and supporting documentation, that’s all here. Appendix C gives a lengthy list of additional reading (book, links, etc.) about the topics covered in the book. If you want to know more about any specific area or heading, check here.

Bottom Line:

"A Web For Everyone" gives a lot of attention to the the personas and real world examples of accessible design, which are interspersed through all of the chapters. We see their plights, and we empathize with them. These persona examples are humanizing and very helpful. They help us see the what and the why of accessibility. We see many interesting design ideas shared, but we get only a few examples of the how. Implementation is discussed, but only a few ideas are fleshed out beyond the basic prose. This is not necessarily a criticism, because A Web for Everyone does a really good job explaining the what’s and the why’s of accessibility design. High level design ideas and technology briefs are handled quite nicely. A variety of coding examples to show the ideas in actual practice, not so much. If you are looking for a guide to coding sites for accessibility with exercises and examples to create, this isn’t that book. If, however, you want to get inspired to make, test or promote software that can be used and usable by a broader variety of people, this book does an admirable job.

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